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But not, as he tried to withdraw, the fresh casino expected extra paperwork out of a debit credit deposit, that was many times denied even after multiple uploads. The gamer at some point acquired service away from his lender and the casino’s VIP manager, Isabela, and that lead to the newest successful confirmation out of his documents. The issue is actually solved, as well as the player’s membership is regularized. The player of Poland got PLN 1,383 confiscated of their real money balance immediately after activating a PLN 15 bonus.
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The ball player away from Saskatchewan ended up being awaiting a withdrawal for lower than 14 days. We informed the gamer to attend at the very least 14 days to possess the new detachment as canned. Even with stretching the new effect time by 1 week, the player didn’t address all of our messages. Therefore, the fresh criticism try refused because of shortage of impulse. The gamer away from Denmark got obtained and you can tried to withdraw his winnings but are informed of your importance of confirmation.
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The ball player of Austria has issue confirming their account inside the the fresh casino. Even after several effort and the submission from genuine documents, the verification is still refused. The player out of Mexico is actually struggling for more than a few months in order to ensure his make up withdrawal because of money discrepancies.
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His detachment request €4,400 had been pending, once a lengthy remark time. In accordance with the evidence, we considered the new ailment unjustified and you will kept the new casino’s decision. I needed the gamer to get hold of the newest Curaçao eGaming Expert for then direction.
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The new Grievances Team had intervened, advising the gamer you to without having any expected data, the brand new local casino couldn’t processes his detachment. Eventually, the newest criticism got rejected since the user chosen to not deliver the expected data files to own verification. The ball player out of Alberta had expected a withdrawal less than two days before entry her problem.